“Michael, I feel like I need to apologize to you,” said the chairman of the search team to the new pastor. “For what?” the pastor replied curiously. “I feel like we lied to you during the interview process,” he answered. This pastor would later get apologies from two more of the search team members who hired him for misrepresenting the church. The search team knew things were toxic, but they buried their heads in the sand on some things, and on others they just chose to omit them. Once you have been in an unhealthy culture for a long time, you don’t even realize it is unhealthy. It just feels normal to you. In a church, a spiritual blindness takes hold when the culture turns dark and sinful.
Church culture is a culmination of the collective attitude, actions, and spiritual depth of a congregation. A healthy church culture comes from a place of loving humility, a willingness to serve, and a desire to follow the Scriptures. An unhealthy culture has a “me first” attitude. It sees the church through the eyes of consumerism and has a very low desire for following the word.
When Michael was hired at this church, it came with all the assurances that the church was in a good place. It was described as healthy congregationally, it was healthy financially, and it was spiritually thriving. After a few short weeks, that is not what Michael found. The finances were a mess, and reporting was not accurate at all. There was even suspicion that a couple who had been over the finances had altered the books, making them seem better than they were. There was suspicion that other staff members were milking the church for money to fund their own special projects while not doing the job they were hired for. There was also evidence that one staff member had been having an affair with a prominent member of the church. At the same time all these things were coming to light, the new pastor learns of a pedophile that had been molesting a young boy for years, and this guy was working in the kid’s ministry. The congregation has been burned. They are bitter, critical, and trust is gone. The congregation had a history of writing hate mail to previous pastors and began writing them to Michael as well. Then, with tension building over all these things a split happens where those who had enough left and started a new congregation. Michael is left with a small team of people to put the pieces together. All these things happen within his first year.
Michael and his family were devastated. What were they to do? They had children, they had moved to the area, and they had left all their family. The wickedness that they faced did not change the fact that Michael had a responsibility and a calling to fix what God had called him to. In order for the church to make a turn, the culture had to change.
How does one begin to make a change in the culture of a toxic church?
Matthew 18:15-20
- Pray
- Gather likeminded people around you and ask God to heal your church.
- Ask God to expose sin.
- Ask God to convict the hearts of those who are participating in the toxicity.
- Ask God to remove people who are doing the church harm.
- Ask God to raise up a group of people who love Jesus and want to serve Him.
- Pray for the strength and character of your church leaders.
- Pray for your own heart that you might not grow bitter or weary while trying to do good.
- Attack sin
- The issues must be identified and approached in a strategic way to minimize further damage to the congregation but addressing the most egregious of sin.
- The pastor must preach from the Scriptures and hold them to a high authority over the church.
- The Elders in the church must have the authority to invoke church discipline when necessary.
- The church must desire holiness.
- Major issues must be addressed. They must be addressed firmly and biblically.
- Caution! This is where many leaders will cower. This is the hard work of protecting the church culture. You will be tempted to shy away because of a person’s prominence, giving or influence.
- Realize that it is sin that is destroying your church. Call it out, seek repentance and reconciliation.
1 Corinthians 5:12-13, For what have I to do with judging outsiders? Is it not those inside the church2 whom you are to judge? God judges3 those outside. “Purge the evil person from among you.”
Build trust
- Start doing the things that need to be done.
- Balance the finances
- Show transparency.
- Begin repairing what is broken.
- Find hardworking trustworthy leaders.
- Elect Godly people to positions of influence.
- Have frequent Q&A sessions.
- Spend time with leaders.
Love well
- When people are cruel to you it is hard to love them. But you must.
- Make frequent phone calls or visits to those who need them.
- Have strategic lunches with people of influence.
- Get to know families and have them over for dinner.
- Go to Bible studies and functions that different groups have.
- Spend time with senior adults. Seek their wisdom, hear their stories, learn their perspective.
- Love the kids and student ministries well.
- Pastors tend to be drawn toward the problem people or people of influence, but the kids are where you will build relationships the fastest. Go be with them, play with them, learn their names, and teach them when you can. Have fun! It will refresh your soul and help you gain the young families that will be the backbone of rebuilding your culture.
Build a Team of Shepherds!
Wolves always capitalize on toxic cultures and destroy churches! Be aware of them. Your calling is to rid them of influence and standing in the church. Make no mistake: this is a messy process that will take years to change. People will leave. The temptation will be to stop and tolerate for the sake of maintaining numbers. You be brave. You be steadfast. Nowhere in God’s word do we see a call for us to tolerate wickedness in Jesus’ church. In fact, we are told to be holy. We are told to judge one another in the church. We are to encourage, to love one another, and seek unity in the body without compromising on our Biblical calling. Our greatest witness lies here.